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Privacy Policy

1. Who We Are

 

 

The Carolyn Greer Voice and Throat Clinic is an independent Speech and Language Therapy service specialising in voice and throat disorders.

 

Data Controller:

Carolyn Greer

Speech and Language Therapist

Registered with the Health and Care Professions Council (HCPC)

Member of the Royal College of Speech and Language Therapists (RCSLT)

Member of The Association of Speech and Language Therapists in Independent Practice (ASLTIP)

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2. What Information We Collect

 

We may collect and process the following personal data:

 

Personal Information

 

  • Name

  • Date of birth

  • Address

  • Telephone number

  • Email address

  • GP details

  • NHS number (where relevant)

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Health Information (Special Category Data)

 

  • Medical history

  • Voice and throat assessments

  • Therapy notes

  • Clinical reports

  • Audio or video recordings (where clinically appropriate and with consent)

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3. How We Use Your Information

 

Your information is used to:

 

  • Assess and provide speech and language therapy

  • Maintain accurate clinical records

  • Communicate with you and relevant professionals (e.g. GP, ENT consultant)

  • Process payments (private clients)

  • Meet legal and professional obligations

 

4. Lawful Basis for Processing

 

 

Under UK GDPR, the lawful bases for processing your data are:

 

  • Article 6(1)(e) – Provision of health care

  • Article 9(2)(h) – Processing necessary for health or social care

  • Legal obligation (e.g. record keeping, safeguarding)

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5. How Your Information Is Stored

 

  • Clinical notes are stored securely in digital format on password-protected, encrypted devices.

  • Any paper documents are stored in locked filing systems.

  • Access is restricted to Carolyn Greer only.

  • Data is backed up securely where applicable.

 

 

Reasonable technical and organisational measures are in place to protect your information from loss, misuse or unauthorised access.

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6. How Long We Keep Your Information

 

 

Clinical records are retained in line with NHS and professional guidance:

 

  • Adults: 8 years after discharge

  • Children: Until age 25 (or 26 if 17 at discharge)

 

 

Records may be retained longer if legally required.

 

7. Sharing Your Information

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Your information may be shared with:

 

  • Your GP

  • ENT consultants

  • Other relevant healthcare professionals

  • NHS services (where applicable)

 

 

Information is only shared:

 

  • With your consent, or

  • Where there is a legal obligation (e.g. safeguarding concerns)

 

 

Your information is never sold to third parties.

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8. Your Rights

 

 

Under UK GDPR you have the right to:

 

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (where applicable)

  • Restrict or object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

 

ICO contact details:

www.ico.org.uk

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9. Website and Cookies (If Applicable)

 

 

From the clinic website:

 

  • Basic analytics data may be collected (e.g. website visits)

  • No clinical data is collected via the website unless you actively submit it

 

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A separate Cookie Policy can be provided if required.

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10. Changes to This Policy

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This Privacy Policy may be updated periodically. The latest version will always be available upon request or on the clinic website.

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